Support (Web Products) 

Included

• Purchasing, renewing your IT&C products
• Increasing or decreasing specifications of your IT&C Products (may be subject to additional recurring charges)
• Showing you the steps to use our products
• Diagnosing connection or access errors
• Resetting Root Password
• Resetting mailbox Password
  
• Ensuring our systems and architecture are up and running and available

Examples of what is not Included

• Configuring and customizing your application settings
• Troubleshooting network connections
• Creating websites and content (naming, drafting, building, publishing)
• Getting people to your website
• Learning how the Internet works (code, servers, and connections)
• Training about your computer, mobile device, or tablet
• Any client, script, application or content installed by Customer
• Control panel (Parallels Plesk, or cPanel/WHM) plugins & add-ons
• Applications in the Parallels Plesk Application Vault and/or cPanel Application Catalogue
• Installing third-party SSL certificates
• Training about using the Internet
• Configuring your website’s SEO settings
• Creating custom DNS zone files
• Troubleshooting any third-party services
• Helping with any root-level server customization
• Configuring your email client
• Configuring your FTP client
• Troubleshooting third-party domain registrations
• Troubleshooting private name servers
• Checking for cross-browser compatibility
• Troubleshooting hacks due to customer-controlled vectors
• Creating and deleting web pages
• Adding content to your Online Store (copy, images, video)
• Customizing images (quality, color, size, aspect ratio)
• Customizing Online Store template
• Helping with your website layout or design
• Adding custom code (HTML, JavaScript, CSS) to your website
• Troubleshooting third-party networks or applications
• Troubleshooting any third-party services
• Troubleshooting third-party domain
• Troubleshooting private name servers
• Configuring your shipping and payment options
• Uploading files to your Online Store
• Monitoring your storage allowance

If IT&C's assistance is required for any non supported action, IT&C will advise if said action can be performed by IT&C. 
Any action that can be performed by IT&C will be charged based on our standard rate at that point in time.