This Managed Support Service Plan is for customers who have mission critical firewall infrastructure requiring 24x7 support. It includes:

• 24x7 Network Operations Center Monitoring: Unlimited Remote
• 24x7 Help Desk / User Support: Unlimited Remote
• 8 x 5 On-Site Support: Unlimited
• Pro-active management of NextGen Firewall capabilities to minimise threats

Full Terms and conditions can be found in the Manages Services Agreement.

Requires a 24x7 Firewall Vendor support plan to be in place.