Intellectual Technology & Communication Pty Ltd
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DGSG - Managed Support Service - GPON ONU (PLATINUM 24x7)

  • Part: 1742191
$50.00
  • Monthly

Availability

Service
Service will be provided by Intellectual Technology & Communication Pty Ltd at an agreed time.

This Managed Support Service Plan is for customers who have mission critical GPON network switch infrastructure requiring 24x7 support. It includes:

  • 24x7 Network Operations Center Monitoring: Unlimited Remote
  • 24x7 Help Desk / User Support: 10 minutes/device in aggregate
  • 8 x 5 On-Site Support: 15 minutes/device in aggregate
  • Configuration moves, adds and changes to port configuration (up to 2 per month)
  • Auvik Monitoring Agent included

Full Terms and conditions can be found in the Manages Services Agreement.

Requires a 24x7 Switch Vendor support plan to be in place.