This Managed Support Service Plan is for customers who have a business hours firewall infrastructure requiring 10x5 support. It includes:

• 24x7 Network Operations Center Monitoring
• 10x5 Help Desk / User Support: 15 minutes
• 8 x 5 On-Site Support: 15 minutes/device/month in aggregate.
• Pro-active management of NextGen Firewall capabilities to minimise threats

Full Terms and conditions can be found in the Manages Services Agreement.

Requires a 10x5 Firewall Hardware and Software Vendor support plan to be in place.