This Managed Support Service Plan is for customers who have business hours network switch infrastructure requiring 10 x 5 support. It includes:

• 24x7 Network Operations Center Monitoring: Unlimited Remote
• 10x5 Help Desk / User Support: 15-minutes/device/month in aggregate
• 8 x 5 On-Site Support: 15-minutes/device/month in aggregate

Full Terms and conditions can be found in the Manages Services Agreement.

Requires a 10x5 Hardware and Software Network Vendor support plan to be in place.